We’ve compiled a list of FAQ’s about the issues new customers usually face when trying to decide on a TV package. Our frequently asked questions and answers deal with Programming & Channel Packages, Equipment, Installation, and Ordering issues. If you have any further questions, DISH™ representatives will be more than happy to assist you. You can contact them by phone at 1-877-493-1665 (toll-free in the US), or by email at firstname.lastname@example.org.
(Please note that as of 2/1/2012 DISH Network has changed their branding name to DISH.)
What are the local TV channels available in my area?
Your local channels vary depending on your area, and there
How do I know which package is best for me?
Very simple. Just call us tall-free at 1-877-493-1665 and one of our DISH Network specialists will help you find the perfect package for you.
I am interested in receiving local channels, how do I know if they are available in my area?
Local channels are available with many different networks (over 175) therefore, there should be no problem for your area to qualify. Although what you need to do is visit our website and click on Local Channels, for a specific answer regarding your area.
Can I view a list of all international and foreign channels, so I can choose my package?
Not a problem! Please visit our Channel Packages page in order to view the international and foreign channels offered with the various DISH Network packages.
I am interested in ordering only international programming channels, Is that possible?
Yes. Call our DISH specialists free at 1-877-493-1665 to get more information and order the package most right for you.
I have small children at home, can I block certain channels with DISH Network?
You can block one channel, or multiple channels as you please. DISH Network offers parental control feature that allows you to, well, have full control over your TV.
Do DISH Network's receivers Dish 625 and Dish 722 support picture in picture? (PIP)
Yes they do. Simply order and enjoy this amazing feature!
Do I need to buy an antenna to view local channels?
No! With DISH Network you receive your local channels with our dish and there is no extra cost or anything else from your end (locals are included in packages).
How long does the total process take from initial service order to final package installation?
The installation should be completed within 48 hours from the moment you have set your order. If there is a local authorized installer in the area, the installation can take place in less than 24 hours.
Does the satellite dish require any wiring, similar to cable television? Do I need to provide the wiring?
All you need to do is to sit back and relax. DISH Network satellite TV does require wiring for better quality picture on your TV, and will provide all necessary wiring for complete installation.
Are the jacks from my previous cable service sufficient for DISH Network Satellite TV installation?
The installers may use your existing jacks if they are in good condition, if they are not, they will be installing new jacks.
Is there any service contract associated with a DISH Network signup?
If you chose to begin a 24 month commitment, it begins at the time of installation.
My initial promotional period is ending. How can I get the estimated cost of continuing my DISH Network service?
DISH Network offers great promotional offers. Continued monthly service prices may be different.
What payment options are available?
DISH Network offers very comfortable and flexible payment methods. You can pay with your credit card, debit card, or your checking account.
Does DISH Network also offer internet services?
We most certainly do. Depending on your location, DISH Network offers Broadband and dial up internet services. For more information regarding internet service offering in your area, please feel free to contact our customer service department at 1-877-493-1665
Does DISH Network require a social security number to order satellite TV service? Why?
I'm currently using a different satellite TV service provider I'm not happy with. Can I switch to DISH Network? How easy is it?
Yes, you most defiantly can, and it
How can I reach DISH Network's customer service?
Our customer service is available 24/7 to your convenience. You can reach us via email at email@example.com. or by phone at 1-877-493-1665.
What if I have bad credit?
You might still be eligible to sign up with DISH Network. We recommend calling us toll-free at 1-877-493-1665 and one of our representative will assist you.