DISH Network Support Leads the Subscription TV Industry
Perhaps you’re thinking about ordering DISH Network® service, but want to make sure DISH Network support is topnotch before you do. If so, this InternetLion.com article was made for you. In it we not only list the many accolades the DISH Network support department has earned, but also answer questions like “How do I create my DISH Network login name on the official DISH Network website?” If information on these topics seem like what you were looking for when you landed on this page, read on to learn more.
How DISH Network Support Leads the Subscription TV Industry
Put simply, the very last thing you should worry about when considering ordering one of the DISH Network deals we here at InternetLion.com offer is whether DISH Network support is any good. As detailed on the DISH Network website, the company leads the industry in customer support, scoring a 71 in the American Customer Satisfaction Index in 2010.
This score was not only a seven-point increase over DISH Network’s 2009 score, but also made it a leader in customer satisfaction; its score of 71 put DISH Network three points ahead of competitor DIRECTV, four points ahead of Cox Cable, 10 points ahead of both Comcast and Time Warner Cable, and 11 points ahead of Charter Cable. And, of course, DISH Network’s top-ranking score in the unbiased, third-party index would not have been possible if it didn’t offer topnotch customer support.
What’s more, as the press release on the official DISH Network website goes on to relate, DISH Network also led the subscription TV industry in both perceived value and customer loyalty. And, most importantly of all, DISH Network has had the fewest complaints of all subscription TV providers since 2008. Because the ASCI’s rankings are based on real customer scoring and the index is a product of the University of Michigan's Ross School of Business, it is perhaps the most honest indicator in the U.S. of whether a product or service is meeting the expectations of those purchasing it.
But even if you’re not willing to take press releases published on the DISH Network website at face value, you can’t really argue with some other facts published by third-party reviewers. For instance, the Better Business Bureau Association for the U.S. and Canada has given DISH Network competitor DIRECTV an F rating. This is below the average rating the consumer watchdog has given DISH Network, and it signals that DISH Network’s customer service and overall business practices are ethical and excellent.
Meanwhile, Consumer Reports readers have ranked DISH Network within the top six providers, ahead of Mediacom, Charter, Comcast, Time Warner Cable, SuddenLink, RCN, Cable One, Cablevision, Insight and Cox. This is important to remember because most communities only have on cable provider. And if between DIRECTV’s BBB grade, and the poor customer service the Consumer Reports rankings might indicate for your local cable provider, you’d have few options for quality, affordable subscription TV if it weren’t for DISH Network.
Finally, the TV service ratings published at JDPower.com firmly agree with the ratings found at ConsumerReports.org, giving DISH Network support four out of five stars for customer service in all four surveyed regions. This matched the JD Power ratings for providers like DIRECTV and Verizon FiOS and put DISH Network firmly ahead of folks like RCN and Comcast yet again.
The moral of this story, then, is that DISH Network ranks higher than a majority of its competitors according to all the major third-party consumer indices. And, while some of DISH Network’s competitors rank higher in some of these indices, few make as strong a showing in all four indices as DISH Network. And considering that the other two companies that consistently rate well in these indices are AT&T and Verizon FiOS—which aren’t available in all markets—this makes DISH Network the obvious alternative for those who wish to ditch DIRECTV or cable in most parts of the U.S.
How to Use Customer Support Tools on the DISH Network Website
One of the best parts about the DISH Network support system is that it is available to current customers online as well as over the telephone. And the company’s guidance is even easier to access once you’ve created your online account on the DISH Network website. After all, if you’re signed in when you begin online chatting with a DISH Network customer service representative, the agent can simply pull up your online information, obviating the need to explain who you are and any previous issues you’ve had.
Where do I enter my DISH Network login information?
But, before you can take advantage of this time-saving facet of the DISH Network support services, you need to sign up for an online account. And this fact might have you wondering things like “Where do I enter my DISH Network login information?” Well, if so, the following couple paragraphs should have you fixed up and ready to take full advantage of DISH Network’s great customer support:
As for the question stated above, “Where do I enter my DISH Network login information?”, the answer is you locate the “Register” link in the upper right of the DISH Network website. Then, simply follow the on-screen instructions and fill out the information in the cells provided. Once you have, you can access your DISH Network account any time by clicking the “Login” link (in the upper right as well) and entering your username and password.
Once you’ve signed up and logged in, you can access plenty of DISH Network extras beyond faster customer service as well. For instance, you can pay your bill online, order extra channels, order DISH Network Pay Per View and On Demand showings, and much more.
Plus, you can receive free HD for life with 24-Mo. Agreement and opting for AutoPay with Paperless Billing, You can also get 4 premium packages including HBO®, CINEMAX®, SHOWTIME® and STARZ® (offer subject to change based on premium movie channel availability) and BLOCKBUSTER @Home Free for 3 months - just for signing up for an account. If that’s not enough to get you excited about DISH Network support and services, we here at InternetLion.com don’t know what is.
Click here to learn more about these and other great services that you can enjoy by switching to DISH Network.
Disclaimer: Please note that this article was written when the satellite TV provider DISH was branded as DISH Network. As of 2/1/2012 DISH Network has changed their branding name to DISH. Article post date: 03/30/2011.