Compare DISH Network vs. DIRECTV TV Customer Care

You might think it’s impossible to compare DISH Network® vs. DIRECTV® as similar as the two companies are. But really the only thing DISH Network and DIRECTV have in common is the fact that these two satellite TV providers both use satellites to transmit their television signals. Their prices and package sizes are different, their corporate structures are different; heck, even their DVR systems and equipment are different. 

Why DISH Network TV Customer Care is Superior

But perhaps the most important difference you’ll find when you compare DISH Network vs. DIRECTV is the contrast between their customer service departments. The DIRECTV customer service phone agents have earned a bad reputation for lying to and hanging up on prospective customers. DISH Network TV customer care reps, meanwhile, do maintain their professional demeanor, and they never mislead customers concerning cost or services.

Of course, we here at InternetLion.com realize when we make claims like this we also need proof to back them up. So to help you better compare DISH Network vs. DIRECTV, we dug up the following facts:

1.) DIRECTV has earned an “F” from the Council of Better Business Bureaus, partly because its customer service is so horrendous. Whereas DISH Network’s CBBB rating is not only better than DIRECTV’s, but DISH Network is rated #1 among all Satellite and cable providers in customer satisfaction, according to the 2010 ASCI (American Customer Satisfaction Index) survey results.

2.) DIRECTV customer service phone reps. received three out of five stars in 2009 from J.D. Power and Associates in the western service region—the same region the company’s headquarters is in. DISH Network TV customer care received four out of five stars in all four service regions, and it was indicated that a majority of those polled have found the representatives they’ve spoken with after dialing a DISH Network customer service phone number to be helpful, efficient and honest.

If you’d like to read some customer reviews and feedback on the quality of care DIRECTV customer service phone agents provide, feel free to visit our “DIRECTV Customer Service” page where we’ve reprinted some of the most scathing examples. And the list goes on, but really, the point is that DISH Network TV customer care far outstrips DIRECTV customer care. It’s that simple.

Compare DISH Network vs. DIRECTV: Services for the Deaf

But maybe even after considering the points above and reading the customer complaints on our other page, you’re still not convinced you have enough information to compare DISH Network TV customer care to DIRECTV’s customer service. If so, consider the DIRECTV customer service options for the deaf: As we point out on our “DISH Network customer service” page, DIRECTV does not offer, for instance, live chat options and only offers a TTY phone number for the hearing impaired that requires compatible TTY equipment to use it.

In contrast, DISH Network is one of the few TV service providers to offer live chat services in both English and Spanish. So, DISH Network hearing-impaired customers can easily chat with representatives from any computer with ease and they’ll never need to dial a DISH Network customer service phone number.

Speak with a DISH Network TV Customer Care Agent Yourself

Here at InternetLion.com we realize that even all of the customer reviews, independent ratings and research in the world can’t match personal experience. So to round out this article, we’d like to encourage you to try DISH Network TV customer care out for yourself.

The contact information below includes the main DISH Network customer service phone number, the URL for the company’s live chat service and its e-mail address. Feel free to drop DISH Network a line using one of them and see if you don’t agree that its customer support agents are top notch:

DISH Network Customer Service Contact Information

Phone: 800-823-4929
E-mail: tech@echostar.com
Live Chat: DISHNetwork.com/customerservice/contactus/live_chat/

You can also ask our live representatives any questions that you might have about DISH Network Customer Service or you can click here to request more information about getting started with DISH Network. 

Disclaimer: Please note that this article was written when the satellite TV provider DISH was branded as DISH Network. As of 2/1/2012 DISH Network has changed their branding name to DISH. Article post date: 08/30/2010.